Frequently Asked Questions From Our Members

How does Pro HVAC Service work?

Pro_HVAC_Service_Logo_smallWhen Pro HVAC Services receives referrals from businesses looking to solve an immediate need, we evaluate them for authenticity, the size and scope of the project, and any pertinent details. Once they are verified, local HVAC technicians are sent the customer information via email.

How many referrals will I receive?

The number of referrals a member will receive depends on several factors, but primarily hinges on what services you offer and, more importantly, your service area.

How many technicians receive each referral?

Pro HVAC Service limits the number of contractors who receive a lead to four, but the average is lower for most of the country.

How much does a referral cost?

The cost for a referral is very dependent on the scope of work being requested, and is based on area and the size of the lead. Please call for pricing in your market area.

When will I be billed for the referrals?

You will be billed every Wednesday for referrals sent from the seven days prior. Each Friday, a charge will be placed on your credit card for all referrals reported on the invoice for that seven day period.

How Do You Set Up My Service Area?

We use unique three-digit zip codes to define service areas. This is the first three digits of the zip code. This gives you the ability to get a very accurate service area.

What is Your Cancellation Policy?

If for any reason you wish to cancel your membership, simply notify us and we will discontinue sending you referrals immediately. You are only responsible to pay for the referrals you received.

Do You Have a Referral Replacement Policy?

Yes, in the event you receive a defective referral, the referral will be replaced with another one of the same value. Please review our referral replacement policy for more information.

What if I need to go on vacation?

Contractors can set their account on a vacation hold for 10 business days. Accounts that exceed 10 consecutive business days of inactivity may be subjected to having the territory filled with the addition of a new or existing network member to keep from upsetting the balance of contractor coverage.

Special circumstances for exceeding 10 consecutive business days of inactivity with no penalty will be considered by contacting Pro HVAC Service directly at (844) 769-5995.

How do I sign up?

To get started, just fill out this form or give us a call at (844) 769-5995 and our contractor specialists will contact you shortly to collect all your information.